Our booking times are allotted for your arrival, assessment, service, tidying, and reset of our workstations. We kindly ask that you remain in your vehicle until your scheduled appointment time to allow privacy for clients being served before you.

No children or additional guests are allowed in the studio unless being served.

Clients are allowed a grace period of up to 10 minutes. Appointments will be canceled after this period.

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Late arrivals are considered no-shows. As a no-show, you forfeit your deposit and future booking privileges.

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Membership appointments that are missed or canceled outside of policy guidelines will be forfeited and will not roll over.

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We do not issue deposit refunds for missed appointments.

When you book an appointment, that specific time is reserved exclusively for you. Cancellations or rescheduling within 48 hours of your appointment are not eligible for deposit credit.

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Appointments may be rescheduled without penalty up to 48 hours before the scheduled start time on one occasion. A new deposit will be required for future bookings thereafter.

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Deposit credits will not apply toward future bookings if the client:

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• Arrives more than 10 minutes late

• Reschedules more than once

• Cancels within 48 hours

• Fails to show

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We will not service clients who cancel or reschedule more than twice within six months. Showing up for an appointment and declining services is considered a cancellation and will not be refunded or credited.

An exception may be made only if the client is deemed unsuitable for the booked service for a reason not disclosed during booking.

(Skin Edit & Smooth Edit)

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1. All memberships require a minimum commitment period as outlined at enrollment.

2. Membership payments are auto-drafted monthly and are non-refundable.

3. Missed appointments do not roll over to the following month.

4. Appointments canceled within 48 hours will be forfeited.

5. Membership benefits and privileges are non-transferable.

6. Memberships may not be paused during the initial commitment period.

7. After the initial term, membership may be canceled with written notice at least 14 days prior to the next billing cycle.

8. Membership pricing is subject to adjustment with 30 days written notice.

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Failure to maintain active payment status will result in immediate suspension of member privileges.

The Skin Edit and Smooth Edit are structured programs designed to ensure consistent progress. Inconsistent attendance may impact results.

All bookings require a 50% non-refundable deposit via our online booking system. Balances may be paid via cash or local bank transfer only.

Exact cash is appreciated. Proof of bank transfer is required immediately following service.

All sales are final. No refunds will be provided on services or retail items.

All gift card purchases are final and redeemable as store credit only.

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Gift cards expire one year after purchase and are subject to all policies, terms, and conditions.

We provide professional, respectful service in a safe environment.

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Disrespectful behavior, harassment, theft, or misconduct of any kind will result in immediate termination of service and potential legal action.

Guests under the age of 16 must be accompanied by an adult.

Photos and videos may be taken to document treatment outcomes and may be used for portfolio, print, digital, or social media marketing. Personal information will not be disclosed unless agreed upon.

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Tropics Beauty Café retains ownership of all captured content. Clients may request that full-face images not be published.